SafetyCulture
Global VP of Customer Success
To help solve the challenges faced in an increasingly distributed workforce
Sales and Customer Success
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why SafetyCulture
The world’s largest checklist app — and that’s just the beginning. As millions of inspections flowed into our platform one thing emerged: safety and quality share a relationship. Small but rapid changes in individual acts, repeated consistently are transformative. For safety, for quality, for efficiency. Our platform now includes sensors, issue reports, data capture, analytics, risk mitigation and mobile training.
About the role
As we continue to rapidly scale a newly created opportunity has arisen for an experienced Global VP of Customer Success to join our Go-To-Market leadership team.
In this role, you’ll have an exciting opportunity to bring together our CS teams under one leader to unify our customer experience journey. You will be responsible for the vision and strategy of the customer lifecycle to ensure each customer achieves their desired outcomes and maximises value in SafetyCulture’s platform. You will also be responsible for growing and developing our teams and processes as we scale globally.
We’re looking for someone who is able to promote the things that our customers care about and ensure that we are providing them with an excellent experience from the start of their journey with us. With extensive demonstrated global SaaS CS Leadership experience, you will partner closely with cross-functional global teams, in particular our Sales, Marketing, Product, Revenue Operations and Enablement teams, to ensure that customers are at the centre of our decisions.
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- 👍🏼
Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
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Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 🤓
Learning agility
Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Our Customer Success team partners with customers to create and execute on a rollout plan. Once on-boarded, our Customer Success Managers are responsible for driving adoption, retention, and advocacy of iAuditor contributing to SafetyCulture’s growth, working towards metrics such as customer engagement, renewals, retention, and churn