Langdon
Account Manager
Sales and Customer Success
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Langdon
Whether it’s cooking, eating or just talking about food, we believe that the best way to enjoy life is through good company and great tasting food. At Langdon, we are a family of foodies who have been in business since 1852. With an established reputation as the go-to purveyor of fine ingredients & new product collaborations, we pride ourselves in going above and beyond when servicing our vast array of clients around the world. We work hard but also value having fun along the way. At Langdon, you will be surrounded by people who are passionate about what they do and how they do it every day.
About the role
Whether it’s cooking, eating or just talking about food, we believe that the best way to enjoy life is through good company and great tasting food. At Langdon, we are a family of foodies who have been in business since 1852. With an established reputation as the go-to purveyor of fine ingredients & new product collaborations, we pride ourselves in going above and beyond when servicing our vast array of clients around the world. We work hard but also value having fun along the way. At Langdon, you will be surrounded by people who are passionate about what they do and how they do it every day.
What are we looking for?
- Ideally with some sales experience or in a product development or technical role ready to build a career in sales
- A self-starter, confident to build on customer relationships
- Committed to customer problem solving, delivers high service levels
- Negotiation skills and ability to recognise new business opportunities
- Positive outlook and approach to business and customers
- A strong work ethic with excellent communication skills.
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
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Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
Skills you'll need
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Results orientation
Focuses on outcomes and the steps it takes to achieve them
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Flexibility
Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Provide sales and marketing management services.