Westpac
Developer - ServiceNow ITOM
To become number one for customer service
Software Engineering
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Westpac
Westpac is Australia’s oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services.
About the role
This role is part of the Infrastructure and Service Management team and liaises with Software Engineers and Business Analysts. As a Developer within the IT Operations Management (ITOM) portfolio, you will be responsible for the development of enhancements large and small to the ServiceNow platform. Working within an Agile squad structure, you will work closely with the aligned Product Owner, Business Analyst, Tech Lead, Software Engineer and other Developers to ensure that all development and configuration activity follow a consistent process and are of high quality, delivering a great customer outcome.
What you'll be responsible for
- 🔎
Data Analysis
Analyze data to discover and communicate insights that support decision-making
- 📦
Backend application development
Develop, test, and maintain software applications
- ✅
Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
Skills you'll need
- 📊
Results orientation
Focuses on outcomes and the steps it takes to achieve them
- 💭
Critical thinking
Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Provides Technical Leadership to a group of IT Developers and Support Analysts, with accountabilities mentioned below. It will attract someone with a keen interest in data and integration, who loves complex technical, data and business problems; and with a passion for supporting and mentoring junior technologists.