Bugcrowd

Senior Account Manager

We meet you where you are in your security journey, enabling you to proactively keep your digital business one step ahead of cyberthreats.

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  • Sales and Customer Success

  • Full-time

  • Office | Sydney, NSW, Australia

  • Visa sponsorship · No

  • Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

  • ·

Why Bugcrowd

Bugcrowd is the leading provider of crowdsourced cybersecurity solutions purpose-built to secure the digitally connected world. Today’s enterprise demands an offensive approach to cybersecurity—and Bugcrowd offers the only solution that orchestrates data, technology, and human intelligence to expose blind spots. The Bugcrowd Security Knowledge Platform™ enables businesses to do everything proactively possible to protect their organization, reputation and customers with products like Bug Bounty, Penetration Testing-as-a-Service, and more. Trusted by organizations across the globe, Bugcrowd uncovers and remediates vulnerabilities before they interrupt business by leveraging expert ingenuity and the knowledge of world-class security researchers. Based in San Francisco, Bugcrowd is backed by Blackbird Ventures, Costanoa Ventures, Industry Ventures, Paladin Capital Group, Rally Ventures, Salesforce Ventures and Triangle Peak Partners.

About the role

Bugcrowd is looking for a Senior Account Manager to work with our B2B client base including some of the top brands and largest organizations in the world. We’re looking for a customer-facing, organized individual with account management and sales experience. This role involves working closely with Sales, Support and Product teams to provide product and client feedback that directly affects our roadmap. The Account Management team is responsible for the implementation of Bugcrowd technology, and driving client satisfaction and retention

What you'll be responsible for

  • ⭐️

    Sales Pipeline Fulfilment

    Ensure the top of the sales pipeline is adequately filled with quality leads

  • 💬

    Customer Advocacy and Feedback

    Advocate for customers by providing feedback to internal teams on how to better meet customer needs

  • 💼

    Sales Pipeline Management

    Efficiently navigate the CRM and other operational tools to create, update, retrieve, and understand information about accounts and opportunities

Skills you'll need

  • 👥

    Collaboration

    Works with others by being open, clear in communication and listening to achieve goals

  • 📊

    Results orientation

    Focuses on outcomes and the steps it takes to achieve them

  • 💡

    Problem solving

    Identifies problems and develops logical solutions that address the problems

Meet the team

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Sales

Bugcrowd

Our Sales team is responsible for analyzing our customer's needs in terms of current business obstacles and scoping potential Bugcrowd solutions.