SupplyScope
Product & Customer Success Specialist
evolutionise the way brands and retailers manage their product information and development workflows across their supply network
Sales and Customer Success
Full-time
Hybrid | Crows Nest, NSW, AU
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why SupplyScope
At SupplyScope, we're a VC-backed b2b SaaS platform that leverages the founding teams 15 years of industry experience to revolutionise the way brands and retailers manage their product information and development workflows across their supply network. Traditional product development processes are often complicated by numerous fragmented and disconnected applications and workflows. Our SaaS platform serves as a centralised source of truth for efficient management and collaboration throughout the entire product life cycle.
About the role
The Role:
We're seeking a dynamic Product & Customer Success Specialist who goes beyond traditional roles, and embraces the opportunity and challenges that are encompassed in joining a team at this early stage. This is a unique opportunity to shape the future of our product and customer success in a fast-paced, innovative environment. You'll not only be the voice of the customer within our company but also play a pivotal role in product development, feedback loops, and strategy implementation.
Responsibilities:
- Customer Onboarding and Support: Ensure a seamless onboarding experience for new customers, providing comprehensive product training and support. Act as the primary point of contact for customer inquiries, feedback, and troubleshooting.
- Account Management and Growth: Monitor customer health metrics, identify opportunities for growth within existing accounts, and implement strategies to increase product adoption and customer satisfaction.
- Feedback Loop Management: Serve as the bridge between customers and our product team, translating customer feedback into actionable product improvements.
- Cross-Functional Collaboration: Work closely with sales, marketing, and product development stakeholders to align on customer needs, market trends, and product roadmap.
- Educational Content Creation: Develop and maintain educational materials, including tutorials, FAQs, and webinars, to empower customers and enhance their product experience.
What you'll be responsible for
- 💡
Solution Design and Implementation
Develop tailored solutions that provide value to the customer by combining product knowledge, customer requirements and technical expertise
- 🫱🏽🫲🏼
Sales Process Collaboration
Actively contribute to the sales process by collaborating with the Sales team, and effectively communicating technical information in demonstrations, presentations and documents
- 💡
Internal collaboration
Bring together internal teams or stakeholders in order to convey customer requirements, and design solutions to meet client needs
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 🔍
Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Applying with Hatch
SupplyScope is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch