Customer Support

Streem is the ANZ market’s leading media intelligence group, delivering comprehensive and realtime Print, Online, TV, Radio and Social media monitoring, insights and reporting.

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  • Customer Support

  • Full-time

  • Hybrid | Surry Hills, NSW, AU

  • Visa sponsorship · No

  • Entry Level · A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

  • 3 vacancies available

  • ·

Meriska Donnelly

Hiring manager, Streem

From its market launch in 2017, Streem has grown rapidly to service over 500 of Australia and New Zealand’s largest corporate and government organisations including Telstra, Qantas, Bunnings, Woolworths, Lendlease and more than half of the federal government.

Technology and people are at the centre of Streem’s growth, with a team of 150+ account managers, engineers, product specialists, media analysts and a leadership team driving the company’s platform and market offering.

  • You'll be working with a group of 150+ dedicated, motivated, and loyal staff.
  • We are lucky enough to have in-house dining (lunch and a snack bar) prepared 4 days a week by Streem’s dedicated Chef Meg!
  • A range of corporate discounts on homeware, kitchenware, movie vouchers, tech gear, and much more.
  • Paid Parental Leave.
  • Novated Leasing
  • Access to education and training paid for by Streem, to the value of $3k per year for each staff member + access to salary sacrifice.
  • Additional leave including your birthday and wellbeing days when you need t them.
  • Access to an Employee Assistance Program (EAP), providing you an outlet for confidential support in your personal and professional life.
  • Pet friendly office.
  • External reward activities based on performance.

About the role

The Customer Support role is split between existing customer and internal team support. You will be required to support Streem’s existing customers in using the company’s real-time media intelligence platform and to provide day-to-day customer service, as well as supporting Streem’s team of Account Managers.

Role-specific duties

  • Supporting current customers via Phone, Email and Live Chat to use and get the most from Streem’s real-time media intelligence platform
  • Supporting Streem's Account Management team with day-to-day tasks associated with customer support, including data entry, brief building, brief exports and testing new products
  • Building new customer briefs and working alongside the Account Management team to deploy the Streem product to new customers
  • Producing, reviewing, and delivering media and insights reports using Streem’s proprietary technologies
  • Liaising with Streem’s Account Management and Operations teams, providing feedback regarding customer requests to ensure the platform/product meets their requirements
  • Producing transcripts, summaries, and downloadable media items
  • Database maintenance, data entry, and exporting data for reporting
  • Quality control of news content flowing through the platform
  • Preparing media brief documentation for clients
  • Other duties as determined by Streem from time to time

What you'll be responsible for

  • 🛟

    Query Handling

    Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences

  • 💬

    Query Handling (online / live chat)

    Address and resolve queries, questions, and problems via online platforms to ensure positive customer outcomes and experiences

Skills you'll need

  • ✍🏼

    Written communication

    Writes in a clear and structured format to convey information and ideas effectively to a target audience

  • 🛎

    Service orientation

    Actively seeks and develops strategies to help key stakeholders

  • 🎙

    Verbal communication

    Speaks clearly to convey information effectively to a target audience

Meet the team


Applying with Hatch

Streem is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.

Learn more about Hatch