Ecommerce Equation
Member Success Coordinator
The Ecommerce Equation is a community based growth program led by a highly skilled team of ecommerce experts. Together with a community of brands, the program teaches strategies and the tools necessary to help businesses scale exponentially.
Sales and Customer Success
Full-time
Hybrid | Sydney, NSW, AU · Flexible Hybrid Remote
Visa sponsorship · No
Entry Level · A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
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Why Ecommerce Equation
About the role
Member Sales Support Coordinator
Start date: ASAP
We're looking for a proactive, communicative, and customer-focused individual to join our
team as a Member Sales Support Coordinator. In this role, you will be the first point of
contact for potential customers across our sales channels. By joining our team, you'll have
the chance to make a significant impact on our sales and customer engagement processes.
If you're a dedicated and tech-savvy professional with a knack for social media and sales,
we'd love to hear from you.
Responsibilities
● Monitor and respond promptly to all incoming engagements..
● Proactively engage with leads to gauge interest in our services.
● Conduct initial qualification of potential leads through targeted questioning and
assessment.
● Effectively manage follow-up communications to ensure leads are continuously engaged
and informed.
● Log qualified leads into our CRM system.
● Collaborate with the broader sales team to follow up qualified leads.
Requirements
● Excellent written communication and interpersonal skills.
● Familiarity with major social media platforms.
● Experience with Gmail and other common communication tools.
● Previous experience with CRM software is highly desirable.
● Proven ability in managing customer interactions effectively and converting inquiries into
leads.
● Ability to multi-task and manage time effectively.
● Customer-centric approach with a positive attitude.
● Ability to be flexible and adaptable according to the daily demands of the business.
● Must be proactive, demonstrating initiative in reaching out to potential leads.
What you'll be responsible for
- 📈
Sales Analytics and Forecasting
Manage sales data, compliance, performance, target setting, analytics, and commission plans to drive strategic growth and decision-making within the business
- 🔋
Sales Team Enablement
Identify opportunities to enhance processes and resources that enable team performance and time spent with prospects or customers
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 📊
Results orientation
Focuses on outcomes and the steps it takes to achieve them
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Applying with Hatch
Ecommerce Equation is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch