Winning Group
Customer Support Consultant
We're on a mission to create the best experiences in the world, for the world. For our customers, our people, our communities and the planet.
Customer Support
Full-time
Office | Waterloo, NSW, AU
Visa sponsorship · No
Entry Level · A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
4 vacancies available
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Why Winning Group
We pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, including Winnings, Appliances Online, Winning Services, Home Clearance, Andoo and Òra Restaurant.
About the role
Job Description
Appliances Online is the E-Commerce brand that revolutionised the online appliance market in the early 2000s and has been a leader in the field ever since.
The Customer Support Consultant position entails answering real-time inbound customer enquiries via phone, email, and live chat to provide exceptional customer service, with a focus on meeting weekly service and sales KPIs.
- Wow our customers with exceptional knowledge of products and services. Make every interaction memorable.
- Smash weekly goals by hitting KPIs like a pro; calls, chats, revenue and customer satisfaction so you can get those well-deserved bonuses.
- Handle escalations like a pro, directing them to the very best solutions.
- Be the bridge between customers and manufacturers, building meaningful relationships from every angle.
- Elevate your skills with daily training, master product knowledge, and streamline processes.
Additional information
- Permanent Full-time role or Part-time (Min 4 days)
- Shift patterns available: 6:30am to 3:00pm, 8:30am to 5:00pm, 9:30am to 6:00pm & 2:30pm to 11:00pm.
- Competitive Salary + Super + Bonuses + Penalty Rates + Overtime (OTE On Target Earnings $70,000+)!
- Supportive and fun office atmosphere complete with amenities like a pool table, table tennis, a fully stocked kitchen with snacks, and much more!
- Dog friendly workplace!
- Sizzle and mingle at our weekly breakfast BBQ.
- Lunch provided for all team members during our sales periods.
- Friday festivities, including after-work drinks, engaging evening social events, and exciting raffles to end the week on a high note.
What you'll be responsible for
- 🎧
Complaints Resolution (online / live chat)
Log, investigate, and resolve customer dissatisfaction or problems via online platforms, to improve negative customer experiences
- 💬
Query Handling (online / live chat)
Address and resolve queries, questions, and problems via online platforms to ensure positive customer outcomes and experiences
Skills you'll need
- ✍🏼
Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
- 🎙
Verbal communication
Speaks clearly to convey information effectively to a target audience
Meet the team
Applying with Hatch
Winning Group is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch