THE ICONIC
Vendor Operations Coordinator
Our purpose is liberation. We want everyone to express the best version of themselves
Business Operations and Strategy
Full-time
Hybrid | Sydney, NSW, AU
Visa sponsorship ยท No
Junior ยท A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why THE ICONIC
THE ICONIC is driven by a purpose of liberation. For us, fashion and sport are transformative means by which everyone can express their true self. We enable this by building seamless customer experiences, incredible technical innovation, unrivalled product ranges and personalised inspiration.
Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. We stand for incredible customer service, delivery options and returns policies, while connecting Australia and New Zealand fashion and sports lovers through innovative technology and award winning digital experiences.
At THE ICONIC we believe people are our greatest asset. Our customer focus mirrors the empowerment and support we give our employees and partners who make what we do possible.
THE ICONIC is part of Global Fashion Group, one of the world's largest fashion retail businesses operating across Latin America, Russia, Southeast Asia and Australia, accessing 2.5 billion customers across 25 countries worldwide.
About the role
The Vendor Operations Coordinator is the operational interface between our vendors, and our internal stakeholders in Category Management and the Fulfilment Centre. The key focus is on coordinating the Inbound Logistics, Vendor Onboarding and Compliance for all new and existing vendors. Within this role you will be responsible for building long-term relationships with our vendors, ensuring our compliance standards are adhered to, and ensuring effective & accurate delivery of the product to our Fulfilment Centre.
- Support vendors through operational journey with THE ICONIC, from onboarding to successfully delivering to our Fulfilment Centre.
- Effectively manage and support vendor relationships to ensure product delivery complies with our Operational Guidelines, and ensuring operational excellence for all VM compliance metrics across our vendor community
- Drive to achieve Key Performance Indicators on vendor onboarding, Electronic Data Interchange (EDI), Vendor Compliance and Inbound Logistics Accuracy
- Action Warehouse Receipts Creation to ensure Inbound shipments are timely and accurately enter into the ERP system, and support across the review process for approving and coordinating deliveries into the Fulfilment Centre
- Have a continual focus on 100% operational alignment and visibility as to when deliveries are due with what quantity, content and quality
- Support across our Inbound and Dock receiving processes, owning and maintaining vendor contact within SLAs
- Utilise non-compliance delivery and product data to work with vendors to improve compliance
- Coordinate the operational communication between vendors, our internal stakeholders in Category Management and the Fulfilment Centre
- Raise invoices for third party suppliers
- Proactively develop and maintain vendor relationships to help in avoiding and resolving Quality Assurance & Compliance issues
What you'll be responsible for
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Project Coordination
Coordinate people and processes to ensure the effective and timely running of a project
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Operations Query Handling
Receive, resolve, or redirect incoming queries to ensure the organization runs smoothly
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Cross-Functional Support
Provide general and clerical tasks to help various teams in the organization collaborate and operate effectively
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
Meet the team
Applying with Hatch
THE ICONIC is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch