Uber
Process and Driver Access Analyst
At Uber we’re reimagining the way the world moves for the better. That means being bold in our decisions and building for something bigger. For us, all of that starts with helping people go anywhere and get anything. It’s what we know and what we do best
Business Operations and Strategy
Contract, 12 months · 0 - 38 hours per week
Hybrid | Sydney, NSW, AU · Mandatory in office days on Tuesday & Thursday.
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
·
Why Uber
At Uber we’re reimagining the way the world moves for the better. That means being bold in our decisions and building for something bigger. For us, all of that starts with helping people go anywhere and get anything: cars, takeout, motorcycles, groceries, bikes, people, scooters, items, trucks, buses. It’s what we know and what we do best. And we do it at the speed of now.
That’s why people want to join us: because our solutions are implemented in real time and on thousands of city streets, they are a boon and a career to people all over the globe. The scope of this work means Uber will challenge you - put you up against complex problems that require ambitious solutions. We need bold people who can build with heart, who will chase solutions with fearless optimism. We are Uber. Are you?
About the role
To be considered for this role, you must include your intro video when applying as it gives us insight into who you are and what could bring to the team.
As a Process and Driver Access Analyst in the Core Operations team, you will be delivering
various projects aimed at strengthening Uber ANZ’s operations and compliance position in
addition to streamlining the driver sign up process.
Compliance processes:
○ Directly oversee and execute SQL-based and data-intensive compliance
processes. Note that training will be provided for the technical skills required in
this role as the usage of SQL and GSheets will form a significant portion of your
day-to-day.
○ Project-manage / deliver (with support from Core Ops Managers) and execute
key process optimisation initiatives that feed directly into broader compliance and
operational excellence strategies of the organisation. This includes reporting to
multiple stakeholders and ensuring agreed timelines are met.
○ Partner with cross-functional stakeholders to ensure roadblocks are quickly
remediated and projects are effectively and efficiently delivered.
○ Manage administrative tasks related to vendor relationships, including
communication, invoicing, and payment processing.
○ Work with and support a team of highly driven and motivated individuals. Raise
concerns and contest ideas when necessary.
Driver Access:
○ Be the owner of key driver sign up & funnel metrics such as conversion. This
includes:
- Challenging currently used metrics and the associated measurement methodology to ensure they are scientific and fit for purpose.
- Investigating unexpected fluctuations in funnel metrics including identifying and remediating true root causes.
- Working with Uber’s Product team to recommend, test and operationalise new features and improvements to optimise driver onboarding.
○ Oversee driver access to the Uber platform through management of internally-built tools including investigating and promptly resolving any discrepancies, ensuring their seamless operation at all times.
○ Managing driver escalations that point to issues with the onboarding funnel.
○ Be part of a strategic effort focussed on re-defining the vision for driver access.
What you'll be responsible for
- 📶
Data Analysis and Reporting
Analyze data to discover and communicate insights, and offer concrete recommendations for key stakeholders to make critical decisions
- ✅
Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
- 🗓
Program Management and Execution
Create and execute a program including scope, budget, objectives, resourcing, and managing rituals such as standups or retros
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- 🤔
Decision Making
Considers the costs and benefits of potential actions and determines the most appropriate one
Meet the team
Applying with Hatch
Uber is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch