Qantas
Account Representative: Qantas Business Rewards
Qantas is great airline that champions the Spirit of Australia
Sales and customer success
Contract, 9 months · 38 hours per week
Hybrid | Mascot, NSW, AU · Three days working from the Mascot office, dedicated office days are Monday and Wednesday, the 3rd in office day is your choice
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Qantas
Spirit is everything at Qantas, and we want you to bring yours to ours.
You can find spirit in everyone who works at Qantas. Whether they’re a born explorer, a gifted engineer, or simply like keeping people connected, their spirit makes us proud to be Australia’s national carrier. If you choose to come onboard, you’ll be joining a team of over 26,000 people across Australia and the world, where creativity, diversity and innovation are encouraged. Bring your spirit to ours and help your future career take flight.
We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. We pay respect to Elders past, present and emerging.
About the role
We’re a high performing team, and we each have the opportunity to add value and make an impact on the business.
As an Account Representative, Qantas Business Rewards, you will be responsible for identifying, maintaining and growing strategic customer revenue. You will champion the Qantas product offering and drive regular engagement with Qantas business accounts, executing sales strategies via the telesales channel. You will work closely with internal Qantas stakeholders and analyse customer data trends to identify opportunities for revenue growth
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
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Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
Skills you'll need
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Verbal communication
Speaks clearly to convey information effectively to a target audience
Meet the team
Applying with Hatch
Qantas is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch