Operations Support Associate

What tasks will you be doing?

• Customer and Stakeholder Communications: Communicating with students, instructors and other team members about courses & programs and events. Assisting the team on business development projects including cold outreach to hiring managers and other relevant stakeholders.
• Project Coordination and Operations: Assisting the Outcomes and Student Success teams on student engagement activities such as arranging mock interviews, alumni panels, guest talks and (virtual) office visits. Assisting with in class activities and keeping track of student attendance and assignment completion. Supporting collation and implementation of student feedback by the instructional and production team.
• Design Projects: Communicating with students and team members to provide feedback, edit and produce collateral like student headshots, sales materials, and other ad-hoc projects.
• Collateral Review: Using copywriting skills to provide feedback and put together student materials including videos, profile booklets and other items as needed.

What capabilities do you have?

• Creative problem solving
• Verbal communication
• Written communication
• Self organisation and time management
• Comfortable working autonomously and with occasional ambiguity

Junior

A role for someone with some basic skills, good motivation and ability to learn. Typically little experience is required.

Project Coordination

Coordinate people and processes to ensure the effective and timely running of a project

Cross-Functional Support

Provide general and clerical tasks to help various teams in the organization collaborate and operate effectively

Prioritization

Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Attention to detail

Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables

Problem Solving

Identifies problems and develops logical solutions that address the problems