Hnry
Customer Care Specialist
Hnry takes the hassle out of being a self-employed individual. We're taking a stressful set of tasks and automating them wherever we can, delivering great experiences and online tools for our users, and making their lives easier.
Customer Support
Full-time
Office | Haymarket, NSW, AU
Visa sponsorship · No
Entry Level · A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
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Why Hnry
Hnry offers a full digital accounting service for contractors, freelancers, and sole traders that handles… well, everything — automatic tax calculations and payments, invoicing, expenses, tax filings, and on-demand support from our team of accountants.
We automate the entire financial process for independent earners, giving them the time they need to focus on their business, their family, and their mental wellbeing.
We’re growing fast in Australia and New Zealand - and we're always looking for great humans to join us as we do it.
About the role
Hnry takes the hassle out of being a self-employed individual by taking care of all the financial admin - everything from Invoicing and Payments through to Expenses and Taxes. We're taking a traditionally labour-intensive and stressful set of tasks, and automating them wherever we can, delivering great experiences and online tools for our users, and making their lives easier.
Customers are at the heart of everything Hnry does and we are looking for a self-motivated Customer Care Specialists who can work effectively in a fast-paced environment, and help to support the rest of the team in continuing to deliver the exceptional level of customer experience our customers have come to expect.
Our Customer Care Specialists are responsible for developing customer relationships that promote retention and loyalty, working closely with customers to ensure they are engaged, excited and satisfied with the service they receive, as well as canvassing customers on areas where we could improve.
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
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Implementation and Onboarding
Manage the timely setup and implementation of product/service to help customers meet their goals and drive product adoption
Skills you'll need
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Applying with Hatch
Hnry is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch