OwnHome
Operations Associate (Homebuying)
OwnHome’s mission is to help renters become homeowners.
Business Operations and Strategy
Full-time
Office | Potts Point, NSW, AU
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
·
Why OwnHome
We’re creating the pathway to homeownership with an Australian-first deposit loan and award-winning buyer's agent service. But it’s more than that. We're building a high-growth, mature, warm and capable business that combines the best people, technology, and customer service to transform how property is purchased. So aspiring homeowners can focus more on their home, and less on their loan.
About the role
Joining the Homebuying Operations Team will see you supporting customers into their homes, working with the team on business-critical operations processes, customer success and efficiency projects.
At OwnHome, customers are more than just numbers. We value blowing the minds of every single customer we work with. Each one has a unique experience with multiple touchpoints in what can be one of the most exciting and stressful times in life, you’ll be a part of making it a seamless, joyful experience, alongside our experienced buyer’s agents.
Joining our team means doing what you love - helping people! On a typical day you will use your exceptional organisational and communication skills to support the homebuying team in executing the critical steps in buying and settling homes for our customers. You will be the key middle person between customers, our team, and many of the partners we work with (think conveyancers, lenders etc.).
Ultimately, your goal will be to manage and evolve our backend homebuying operations and delight our customers on their home buying journey ensuring they feel supported, heard and excited every step of the way.
What you'll be responsible for
- 🚦
Operations Query Handling
Receive, resolve, or redirect incoming queries to ensure the organization runs smoothly
- ✅
Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
Skills you'll need
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
- 🔍
Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
Meet the team
Applying with Hatch
OwnHome is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch