OwnHome
Customer Success Specialist - Part Time
OwnHome’s mission is to help renters become homeowners.
Sales and Customer Success
Part-time · 0 - 30 hours per week
Office | Potts Point, NSW, AU
Visa sponsorship · Yes
Entry Level · A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
3 vacancies available
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Why OwnHome
We’re creating the pathway to homeownership with an Australian-first deposit loan and award-winning buyer's agent service. But it’s more than that. We're building a high-growth, mature, warm and capable business that combines the best people, technology, and customer service to transform how property is purchased. So aspiring homeowners can focus more on their home, and less on their loan.
About the role
Note - this role is open to accepting applications from qualified candidate's with a Working Holiday Visa.
Joining the Customer Success Team will see you supporting applicants into their homes, partnering with the sales team on a business-critical triage and education project. You'll work alongside the growth, operations, credit and engineering team within the business to learn more about how a high-growth startup functions, and get hands-on experience in the engine of the business.
As a Customer Success Specialist, you will enjoy a supportive training program 3-4 days per week.
Joining our team means doing what you love - helping people. On a typical day you will use your exceptional customer service skills to liaise with our customers over the phone and via email. You’ll provide first-level account support to aspiring home-buyers on behalf of the home finance team. Ultimately, your goal will be to delight our customers on their first call and send them away with the confidence to move forward in their homeownership journey.
Previous Interns:
- Anwesha: 10/10 would recommend! Had the absolute best time and truly was the fastest I learnt (props to great support and training)
- Darcy: +1!
- Arnav: Best place to work 🙌
What you'll be responsible for
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Lead Qualification
Determine which prospective customers are most likely to purchase the organization's product/service, using a lead specific qualification framework
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Sales Process Execution
Execute on designed touch points in the customer journey by developing content, delivering product demonstrations, and other tactics to nurture prospects
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Prospect Relationship Building
Develop relationships with prospects to uncover their needs through effective questioning, and to qualify interest and viability
Skills you'll need
- ✍🏼
Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
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Verbal communication
Speaks clearly to convey information effectively to a target audience
Meet the team
Applying with Hatch
OwnHome is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch