OwnHome
Account Manager
OwnHome’s mission is to help renters become homeowners.
Sales and Customer Success
Full-time
Office | Potts Point, NSW, AU
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
2 vacancies available
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Why OwnHome
We’re creating the pathway to homeownership with an Australian-first deposit loan and award-winning buyer's agent service. But it’s more than that. We're building a high-growth, mature, warm and capable business that combines the best people, technology, and customer service to transform how property is purchased. So aspiring homeowners can focus more on their home, and less on their loan.
About the role
We are seeking a dynamic Relationship Manager to join our team and oversee a new and rapidly expanding growth channel. In this role, you will be responsible for nurturing and maintaining important relationships with our repeat broker partners, ensuring their questions are answered as they help their clients become homeowners.
Your primary focus will be on identifying and cultivating the most productive partners within this channel, supporting them in growing their own businesses by leveraging services effectively. A thorough understanding of our product is essential, as you will be acting as the primary liaison between our company and our partners, providing them with education and insights.
As the face of our business, you will play a pivotal role in representing our brand and values to our partners and clients alike. Your responsiveness and proactive communication will be paramount in building and sustaining strong relationships built on trust and mutual benefit. This role offers an exciting opportunity to be at the forefront of our company's growth trajectory, driving strategic initiatives and helping more families become homeowners.
What you'll be responsible for
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Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
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Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
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Sales and Customer Success Process Improvement
Experiment with new ideas, processes and tools to improve and scale the way that we engage with customers
Skills you'll need
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Social skills
Behaves and communicates effectively in different social situations and with a variety of different people
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Results orientation
Focuses on outcomes and the steps it takes to achieve them
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Verbal communication
Speaks clearly to convey information effectively to a target audience
Meet the team
Applying with Hatch
OwnHome is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch