OwnHome
Account Manager
OwnHome’s mission is to help renters become homeowners.
Sales and Customer Success
Full-time
Office | Potts Point, NSW, AU
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
2 vacancies available
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Why OwnHome
We’re creating the pathway to homeownership with an Australian-first deposit loan and award-winning buyer's agent service. But it’s more than that. We're building a high-growth, mature, warm and capable business that combines the best people, technology, and customer service to transform how property is purchased. So aspiring homeowners can focus more on their home, and less on their loan.
About the role
We are seeking a dynamic Account Manager to join our team and oversee a new and rapidly expanding growth channel.
In this role, you will be responsible for nurturing and maintaining important relationships with our repeat broker partners, ensuring their questions are answered as they help their clients become homeowners.
Your primary focus will be on identifying and cultivating the most productive partners within this channel, supporting them in growing their own businesses by leveraging services effectively. A thorough understanding of our product is essential, as you will be acting as the primary liaison between our company and our partners, providing them with education and insights.
As the face of our business, you will play a pivotal role in representing our brand and values to our partners and clients alike. Your responsiveness and proactive communication will be paramount in building and sustaining strong relationships built on trust and mutual benefit. This role offers an exciting opportunity to be at the forefront of our company's growth trajectory, driving strategic initiatives and helping more families become homeowners.
What you'll be responsible for
- 💬
Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- 🤝
Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
- 🛟
Implementation and Onboarding
Manage the timely setup and implementation of product/service to help customers meet their goals and drive product adoption
Skills you'll need
- 🤝
Negotiation
Persuades others to shift their views and/or behaviours with the goal of reaching consensus
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 🤔
Decision Making
Considers the costs and benefits of potential actions and determines the most appropriate one
Meet the team
Applying with Hatch
OwnHome is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch