Junior Operations Associate

We dream, build and run digital healthcare companies!

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  • Business Operations and Strategy

  • Contract, 12 months Β· 38 hours per week

  • Hybrid | Sydney, NSW, AU

  • Visa sponsorship Β· No

  • Junior Β· A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

  • Β·


Hatch Admin

Hiring manager, Eucalyptus

Eucalyptus (or 'Euc' for short) is a healthcare technology organisation on a mission to deliver high touch, high quality care to millions of patients.

Eucalyptus is a house of consumer healthcare brands built off of a core shared technology and services layer. We have 5 healthcare brands that form the connective tissue between telehealth consults with doctors, pharmacy delivery and ongoing patient care. Our goal is to provide a differentiated and comprehensive care experience for a wide variety of patients and conditions

So, why join Eucalyptus?

We work with doctors, specialists, pharmacists, and medical professionals from all over the country, and our 5 brands speak to different people at different stages of their life and needs.We have built a patient-centric platform that provides end-to-end healthcare at scale and we've managed to do all this, in just 3 years!

We also offer amazing benefits to our Permanent Staff:

  • Employee-only discounts from our portfolio of healthcare brands
  • Wellness benefits- monthly Health & Fitness allowance.
  • Social clubs that allow you to bond with employees with similar interests
  • WFH allowance to set up your home office.
  • Events and Company Off-sites that happen at least once a quarter.
  • Lots of Merch!!!

About the role

Reporting to the MedOps manager, this role offers a unique chance to engage with every aspect of our Clinical Services function, from forecasting to supply planning to consult delivery. You'll collaborate closely with teams across the wider function, gaining exposure to diverse work streams. On a typical day, you will use data to model commercial initiatives, build/improve analytical tools to inform the decisions of stakeholders, and use your analytical skills to help identify opportunities within our operations.

We are looking for a structured and commercially minded individual with a passion for changing healthcare in Australia to join our amazing team. This is a great opportunity for a candidate who wants to develop their procurement and commercial skills and build a career with a growing business.

Key Responsibilities:

  • Own and optimise the supply planning for Australia’s largest telehealth operation.
  • Identify, size and scope opportunities to improve the efficiency of our telehealth operation. You will be embedded in the team that operates the service, so the impact (positive or negative) of your initiatives will be immediately visible.
  • Assist in the development of workforce supply plans that meet fluctuating consult needs across our four digital clinics
  • Drive insights through accurate and timely reporting. You already know how to analyse the data to get the insight, we’ll teach you how to present that to different levels of the organisation to get buy in, drive action and achieve results.
  • Use data to inform insights about patient and practitioner behaviour, identify trends and propose solutions for improvement
  • Communicate effectively with our practitioner team to confirm/coordinate the rosters
  • Collaborate with our Growth teams on demand forecasts and build the systems which improve the accuracy of those forecasts over time, driving cost savings for the business.

What you'll be responsible for

  • πŸ”„

    Process Management and Ongoing Improvement

    Manage and improve organizational processes to minimize complexities and increase productivity

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    Data Analysis and Reporting

    Analyze data to discover and communicate insights, and offer concrete recommendations for key stakeholders to make critical decisions

  • 🎯

    Business Planning and Reporting

    Set and review objectives and key metrics to ensure the business vision is realised

Skills you'll need

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    Works with others by being open, clear in communication and listening to achieve goals

  • ✍🏼

    Written communication

    Writes in a clear and structured format to convey information and ideas effectively to a target audience

  • πŸ”

    Attention to detail

    Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables

Meet the team



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