Recent customer success roles

Find your match with fast growing teams at purpose-led employers.

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Program Manager, Onboarding
Program Manager, Onboarding
Amazon
Full-time · Melbourne · Mid-level
Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.
Apr 20
Program Manager, Onboarding
Program Manager, Onboarding
Amazon
Full-time · Sydney · Mid-level
Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.
Apr 20
Customer Success Partner
Customer Success Partner
CoreLogic
Full-time · Melbourne · Junior
To make the property industry faster, smarter, and more people-centric
Apr 20
Customer Success Partner
Customer Success Partner
CoreLogic
Full-time · Sydney · Junior
To make the property industry faster, smarter, and more people-centric
Apr 20
Voice of Customer Program Manager
Voice of Customer Program Manager
Canva
Full-time · Melbourne · Senior
To empower everyone in the world to design anything and publish anywhere
Apr 20
Voice of Customer Program Manager
Voice of Customer Program Manager
Canva
Full-time · Sydney · Mid-level
To empower everyone in the world to design anything and publish anywhere
Apr 20

Frequently asked questions

What's it like to work in customer success?

Introduction to customer success

Customer Success is a vital role in any organization that offers products or services to customers or partners. The main goal of this job is to ensure that customers are able to achieve their desired outcomes through the use of the organization's offerings. Customer Success professionals serve as liaisons between the organization and its customers, working to understand their needs, provide guidance and support, and ultimately help them to succeed. With a focus on building strong relationships and fostering customer loyalty, this job is a critical component of any successful business.

What are the role responsibilites for customer success?

Customer Success professionals are responsible for ensuring the success of the organization's customers and partners by helping them achieve their goals through effective use of the products and services provided. This requires a deep understanding of the customer's needs and a proactive approach to identifying and resolving any issues they may encounter. Key responsibilities may include onboarding new customers, providing ongoing support, conducting regular check-ins, and collaborating with other teams to ensure a seamless customer experience. Success in this role requires strong communication, problem-solving, and relationship-building skills.

What skills are useful for a role in customer success?

Customer Success is a crucial role in any organization that values customer satisfaction. To excel in this role, one must possess excellent communication skills, both verbal and written, to effectively engage with customers and understand their needs. It is also essential to have a deep understanding of the organization's products/services, as well as the ability to identify and resolve customer issues promptly. Strong problem-solving skills, attention to detail, and the ability to work independently and as part of a team are also critical for success in this role.

What career development opportunities are available in customer success?

Customer Success is a dynamic and rewarding career path with plenty of growth opportunities. As a Customer Success professional, you'll work directly with customers and partners to help them achieve their goals through using your organization's products and services. This role requires strong communication and problem-solving skills, as well as a deep understanding of your organization's offerings. With experience, you may have the opportunity to advance to a leadership position, or to specialize in a particular product or service area. Additionally, Customer Success professionals are often in high demand, making this a stable and secure career choice.

Recently closed roles

Keep an eye on these teams for future customer success roles.
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Program Manager – JAPAC Professional Services
Program Manager – JAPAC Professional Services
Adobe
Full-time · Sydney · Senior
To bring digital creations to life and deliver immersive, compelling experiences.
Apr 29
Customer Due Diligence Analyst
Customer Due Diligence Analyst
Zepto
Contract · Sydney · Mid-level
To enable merchants to freely devise and realise their own innovative, embedded payment experiences
Apr 29
Associate, Client Growth - Consulting
Associate, Client Growth - Consulting
Guidepoint
Full-time · Sydney · Mid-level
To constantly innovate new ways to empower understanding, to drive business forward
Apr 28
Voice of Customer Program Manager
Voice of Customer Program Manager
Canva
Full-time · Melbourne · Senior
To empower everyone in the world to design anything and publish anywhere
Apr 28
Voice of Customer Program Manager
Voice of Customer Program Manager
Canva
Full-time · Sydney · Senior
To empower everyone in the world to design anything and publish anywhere
Apr 28
Senior Associate, CME (Corporate)
Senior Associate, CME (Corporate)
NAB
Graduate programs · Melbourne · Senior
Whether your goals are big or small, we’re here to help. More than money.
Apr 27
Manager, Customer Success, APAC
Manager, Customer Success, APAC
Lucid Software
Full-time · Melbourne · Senior
We aim to create sustainable mobility without compromise in cars that are intuitive, liberating, and designed for all the ways people get around.
Apr 26
Client Partner - Customer Success & Growth
Client Partner - Customer Success & Growth
Telstra
Full-time · Remote · Junior
We’re committed to building a connected future so everyone can thrive
Apr 26
Professional, Customer Success Management
Professional, Customer Success Management
CoreLogic
Full-time · Melbourne · Mid-level
To make the property industry faster, smarter, and more people-centric
Apr 26