Recent customer service roles

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Customer Service Specialist
Customer Service Specialist
Koala
Contract · Sydney · Junior
Better furniture experiences, designed with the World in mind.
Apr 30
Customer Experience Specialist - Retail (Part time)
Customer Experience Specialist - Retail (Part time)
Koala
Part-time · Sydney · Junior
Better furniture experiences, designed with the World in mind.
Apr 22
Manager Incident Response
Manager Incident Response
Department of Government Services
Graduate programs · Melbourne · Senior
We do meaningful work that matters. The community trusts us to deliver exceptional healthcare, education, transport and other public services. We’re nurses, teachers, police and front line services.
May 3
ITS Service Support Consultant
ITS Service Support Consultant
Deloitte
Graduate programs · Sydney · Mid-level
To help our clients and our people excel
May 2
Claims Consultant
Claims Consultant
Westpac
Full-time · Melbourne · Mid-level
To become number one for customer service
May 1
Travel Consultant
Travel Consultant
RACV
Full-time · Melbourne · Mid-level
To provide exceptional experiences for our members and customers through a range of products and services across motoring and mobility, home, energy and leisure.
May 1

Frequently asked questions

What's it like to work in customer service?

Introduction to customer service

Customer Service professionals play a critical role in ensuring customer satisfaction by providing support and assistance to customers who may have questions or concerns regarding an organization's products or services. They aim to provide a positive and hassle-free customer experience, which can lead to increased customer loyalty and business success. Their duties may include troubleshooting issues, addressing complaints, and providing guidance on product usage. Strong communication skills, problem-solving abilities, and a customer-centric approach are essential for success in this role.

What are the role responsibilites for customer service?

As a Customer Service representative, your primary responsibility is to ensure that customers receive the support they need to use products or services provided by the organization. This involves answering questions, resolving issues, and providing helpful guidance to customers. A successful Customer Service representative must be patient, empathetic, and possess excellent communication skills. Additionally, they should be able to navigate various software and systems with ease and work collaboratively with other departments to ensure customer satisfaction. Overall, the goal is to provide an easy and positive experience for customers, promoting long-term loyalty and retention.

What skills are useful for a role in customer service?

Customer service roles require excellent communication skills, both verbal and written. The ability to empathize with customers and solve their problems is a key skill, as is the ability to work collaboratively with other teams to resolve complex issues. Strong organizational skills are also important, as customer service representatives often manage multiple tasks simultaneously. A positive attitude, resilience, and the ability to work under pressure are also essential skills for success in this role.

What career development opportunities are available in customer service?

Customer service roles offer a wide range of growth opportunities for individuals looking to advance their careers. From entry-level positions to management roles, customer service professionals can develop a variety of skills, including problem-solving, communication, and leadership. They can also explore different industries and departments, such as sales, marketing, and operations. With the rising importance of customer experience, there is a growing demand for skilled customer service professionals, making it a promising career path for those interested in helping others and driving business success.

Recently closed roles

Keep an eye on these teams for future customer service roles.
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Client Service Associate
Client Service Associate
Vanguard Australia
Graduate programs · Melbourne · Mid-level
To take a stand for all investors, treat them fairly, and give them the best chance for investment success.
May 6
Customer Resolutions Specialist
Customer Resolutions Specialist
Dyson
Full-time · Sydney · Junior
Our business is built from a desire to solve the problems others ignore
May 6
Client Care Specialist
Client Care Specialist
Macquarie Group
Full-time · Melbourne · Junior
To empower people to innovate and invest for a better future.
May 3
Client Care Specialist
Client Care Specialist
Macquarie Group
Full-time · Sydney · Junior
To empower people to innovate and invest for a better future.
May 3
Retail Team Member
Retail Team Member
JB Hi-Fi
Full-time · Sydney · Junior
JB you've done it again!
May 3
Part Time Customer Service & Sales Consultant
Part Time Customer Service & Sales Consultant
Telstra
Part-time · Melbourne · Entry-level
We’re committed to building a connected future so everyone can thrive
May 3
Dispute Resolution Specialist
Dispute Resolution Specialist
QBE
Full-time · Melbourne · Mid-level
To be the most consistent and innovative risk partner.
May 3
Customer Support Team Lead
Customer Support Team Lead
The Onset
Full-time · Sydney · Mid-level
We've built a business that is reliable and referred.
May 3
Associate, Stress Testing
Associate, Stress Testing
NAB
Full-time · Melbourne · Junior
Whether your goals are big or small, we’re here to help. More than money.
May 2